Manage your stakeholder relationships in mining with Jambo
Build trust within your communities by helping create an inclusive and positive impact with Jambo SRM. Our user-friendly software streamlines stakeholder management by keeping all relevant information organized, accessible, and interconnected—setting the stage for smooth permitting processes and regulatory compliance.
Given the extractive nature of mining, it's essential to conduct thorough stakeholder assessments to identify the diverse interests and concerns of all involved.
Consulting with these stakeholders produces a vast number of records that need to be efficiently managed, secured, organized, and tracked. Jambo SRM is a secure and reliable database for all stakeholder engagement activities, allowing you to monitor consultation progress and effectively align stakeholder goals.
Leading organizations and governments across North America & Europe trust Jambo
Securely store and organize your stakeholder information
Multiple team members and contractors may engage with hundreds of stakeholders and communities.
- Add key contacts like Indigenous communities, landowners, governments, residents, community groups, NGOs, etc.
- Keep up-to-date details in one central and secure location and share them across your organization.
- Control user permission levels and access to confidential records (so contractors can safely contribute, too).
- If anyone leaves the team, their stakeholder information will remain available.
Manage risk and build better stakeholder relationships
You must avoid damaging your reputation and show your stakeholders that you are listening.
- Consistently track and manage records of communication with stakeholders.
- Help avoid legal problems down the line (like permit delays or mine closures) with detailed stakeholder profiles.
- All records are auto-linked so you can easily view the entire history of engagement with each stakeholder.
- Prepare for a meeting by reviewing a stakeholder profile so you can stay consistent in messaging.
Stay on top of stakeholder issues and commitments
If data lives in multiple locations, it's impossible to know if issues and mitigations are being addressed.
- Record and track issues and concerns, review them by priority and impact and monitor them until resolved.
- Commitments or mitigations can occur at any stage - in regulatory approvals, permits, Indigenous agreements or during stakeholder engagements, but they may not need to be fulfilled immediately.
- Log all commitments made and assign tasks to team members so they are fulfilled and not forgotten.
Simplify reporting and demonstrate the consultation that occurred
Gaining social acceptance and a license to operate can be challenging.
- In seconds, you can create easy-to-understand project progress reports or detailed Indigenous consultation reports to satisfy regulatory reporting requirements.
- Help show adequate consultation with project-affected persons with reports that show the entire history of engagement.
- Create update reports and show how feedback received through engagement was used to inform plans.
“Jambo has been a fundamental tool in progressing our project through the BC Environmental Assessment Process and supporting our relationships with communities. The Jambo team has been dedicated to collaborating with us every step of the way, making this software work for our needs. As our use of Jambo continues to grow I am excited to see new ways it can create efficiencies and support our extensive community engagement.”
