Setting the stage for your success with expert onboarding and quick implementation
At Jambo, we're not just a software solution - we're your partner in achieving stakeholder engagement success, empowering you every step of the way.
Our straightforward onboarding process has been carefully crafted to get your team up and running quickly and using Jambo confidently from day one. Our easy-to-follow implementation plan can be tailored to suit your timelines. With hands-on account setup and user training, we ensure you have everything you need to unlock Jambo's full potential.
Quick and expert onboarding
Our expert Customer Success team will guide you through setting up and configuring your Jambo account and project(s). We recognize that an easy transition to new software is crucial for your success and are dedicated to providing tailored training and support every step of the way.
- We start with an initial assessment to identify key objectives.
- We then help you determine your account setup.
- We help configure your first project based on your desired outputs, maximizing effectiveness in managing stakeholder engagement data.
- We provide clear documentation and hands-on training for a smooth learning experience.
Step-by-step implementation for quick adoption
We aim to get you set up and using Jambo as quickly as possible. During implementation, we focus on three key areas:
- Training: We offer comprehensive training sessions tailored to your team's roles and responsibilities. This includes equipping users with best practices and providing hands-on training experiences to help them get comfortable with Jambo. Recorded sessions will be available for anyone unable to attend in person.
- Data review: We analyze your data to identify improvement areas and optimization opportunities, helping you make informed decisions about project setup. Our team will review your configuration settings at check-ins to ensure they are continually optimized for performance and compliance.
- Data imports: If you've existing contact lists or engagement records, we can assist you in importing them using our data import templates.
Dedicated ongoing support for continued growth
We foster strong relationships with you by communicating regularly and quickly addressing support tickets. Our commitment to ongoing support includes:
- An easy-to-use helpdesk for logging support tickets.
- Live phone, email, video and chat support with our Customer Success team to help resolve issues through troubleshooting and workarounds.
- Quarterly check-ins with your dedicated Customer Success representative.
- A regularly updated online knowledge library of support articles and videos.
- Monthly live training webinars.
- Potential to influence our roadmap by joining our Customer Advisory Board (CAB).
A dedicated team of stakeholder engagement experts
Our Customer Success consists of IAP2-trained professionals with extensive experience in community participation and stakeholder engagement. Because our CS team understands your challenges, they can confidently guide you through onboarding and provide expert guidance and ongoing support, helping you maximize your investment in Jambo.
You will be assigned a dedicated CS representative who will provide hands-on training during onboarding and implementation and will continue to assist you and your team throughout your Jambo journey.
Leading organizations and governments across North America and Europe trust Jambo
