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Manage all stakeholder information with one, simple platform

Across industries, teams rely on Jambo for secure and fast stakeholder information management. Jambo is designed to be easy to use, making it simple for everyone to log, manage, and report on all their stakeholder information.

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Build a full history of stakeholder information

You need a secure and reliable stakeholder information database.

  • Create a profile for every stakeholder or organization you're engaging with.
  • Every time you add a record of communication, an issue, or a commitment and associate it with a contact, it auto-links to their profile.
  • Search the entire history of engagement with every stakeholder and always be prepared before a meeting!

A stakeholder information platform that helps reduce risk

Log and track issues and commitments to ensure nothing slips through the cracks.

  • Assign tasks to ensure stakeholder issues and commitments are actioned.
  • Control roles and permissions for each Jambo user.
  • These individual user permissions help ensure everyone (even contractors) can use Jambo to meet their specific needs while protecting your sensitive stakeholder data.
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stakeholder engagement reporting

Report on stakeholder information in seconds

With all your stakeholder information in one location, you can use the data you need when you need it.

  • Create summarized or detailed stakeholder information reports with just a few clicks.
  • Create reports illustrating your organization's entire history of engagement with a single stakeholder or a whole community (or organization).
  • Customizable grid views allow you to search your data and answer requests for information quickly.

Jambo features

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Track your stakeholder activities

Stakeholder profiles

Keep up-to-date profiles for all stakeholders, organizations and communities in one secure location.

Store information such as contact details, interests, concerns, and interactions.

Activity and interaction records

Easily add records for each communication, activity, or interaction with stakeholders.

Review the full history of engagement with stakeholders.

Issue and feedback management

Log stakeholder issues or concerns and understand their priority and impact.

Follow issues through to resolution with an issues timeline.

Commitment tracking

Track commitments, mitigations, or promises made to stakeholders.

Set recurring commitments for those that need to be repeated at regular intervals.

Dashboards and analytics 

Monitor the status of issues, tasks, and team progress using project dashboards.

Review project/data analytics to track performance and identify areas for improvement.

Customize your grid views to make them work better for you.

Tasks and reminders

Assign tasks to yourself or team members.

Set auto-reminders to ensure tasks are completed on time.

Mobile responsiveness 

Access and use Jambo from any device with an internet connection, including smartphones and tablets.

Easily add records on the go without having to download a separate mobile app.

Use Siri or voice-to-text to log records quickly.

Reporting

Create report summaries or comprehensive reports in seconds (CSV and PDF).

Pre-built reports are available, or create your own using filters.

Tagging

Categorize and organize information using tags - these can be specific keywords, themes, categories, concerns, or trends.

Simplify searching through data by adding important keywords as tags.

Select your preferred language

Change your preferred language in Jambo to English or French with the click of a button.

All interface elements, such as page headers, field names, and messaging, will be changed to your preferred language, except for user-generated content and custom-configured options like tags and custom fields.

After you change your preferred language, all in-app notifications and emails from Jambo will be in that language.

GDPR compliance

Easily manage your stakeholders' subscription preferences and opt-in/opt-out status.

Manage requests for information more easily with all data stored in one secure, centralized location.

Localization options

Set your default country code for phone numbers, numerical number format, and currency for an account. These settings can be overridden at the project level if needed

Fast and easy stakeholder information management features

Email automation

With your unique Jambo project email address, you can automatically add emails (including attachments) from an Outlook or Gmail account to Jambo.

Simply BCC or forward emails to the unique Jambo project email address to add them as a communication record in each associated contact's profile.

Outlook add-in

With our FREE Jambo for Outlook add-in, you can create new communication records directly from Outlook. If you're emailing a contact that does exist in Jambo, a new contact will be created in Jambo

You can also add Outlook calendar meetings or events as a communication record to a Jambo contact profile. 

Public API

Connect your various business applications to Jambo with our public API.

Zapier integration

Zapier is a web-based integration tool that connects over 7,000+ applications to automate data transfer without requiring coding skills, saving time and effort.

The Jambo-Zapier Integration is an easy way to automatically integrate your other systems and data with Jambo (like Gmail, Typeform, and SurveyMonkey), ensuring you have one central location for all your stakeholder engagement information.

Jambo AI Summarize

Jambo AI Summarize is a powerful AI-powered tool that helps you uncover the full potential of your communication data.

It uses Jambo Secure AI to generate a clear and concise summary of your raw and detailed communication notes on an engagement record with just one click.

Calendaring

Easily log calendar events like meetings, appointments, or engagement sessions to your Jambo project directly from Outlook using our FREE Jambo for Outlook add-in.

Global view

With Jambo's Global View, you can view the engagement of individuals or organizations across all of your projects or programs and easily create reports. 

Project Views

Segment stakeholder data by project to make it easy for teams to review, record, and report on stakeholder information by initiative/ project/program.

Centralized contact management

Easily share contacts across projects.

When a contact is updated in one project, those changes are automatically reflected across all other projects where that contact is shared. This ensures consistency and eliminates the need for manual updates.

Communication campaigns

Build contact lists and export them for use in mass communication campaigns (e.g. email lists, newsletters, mailouts).

Geospatial data

Visualize projects and see where communications are taking place on an integrated map viewer.

Export maps as PDFs.

Attach documents/ evidence

Add attachments like contracts, PDFs, images, and videos to your records.

Easily include attachments in your reports (attachments are downloaded in an organized zipped folder structure).

Manage your users

Easy contact importing & duplicate management

Upload multiple contacts from an Excel file at once.

Duplication checks help ensure your contact data doesn't create duplicates.

Bulk editing tools

Quickly add/edit/remove Jambo tags or custom fields.

Customization

Customize your Jambo projects with custom fields, tags and categories to fit your needs.

Secure your projects

User permission management

Assign users roles and permission by project to ensure they only have the necessary access.

Keep sensitive information protected and only accessible to authorized personnel while enabling team collaboration.

Confidential contractor access

Work collaboratively with your contractors in Jambo by limiting their access to sensitive projects or communication records and issue updates, commitments, and tasks.  

You can limit access to sensitive information, such as financial data or confidential internal notes, to prevent unauthorized viewing or editing.

Change history and audit trail

Track user activity and changes made to records, providing a clear audit trail to ensure authenticity and accountability.

 

Activity logs

Jambo can keep records of activity, such as who created, edited, viewed, or deleted a record, including what changes were made to data, who made the change, when it was made, etc.

Use activity logs with your SIEM (Security Information and Event Management) software to help your organization maintain information security.

Single sign-on (SSO)

Jambo's Single Sign-On (SSO) feature provides an additional layer of security for enterprise customers, allowing IT teams to easily manage staff access using existing tools and protocols.

Still using spreadsheets for stakeholder information management?

Stakeholder information management is changing. The fast-paced and results-driven nature of project lifecycles requires an efficient way of managing and tracking all the stakeholder interactions so they are easily searchable and reportable.

Spreadsheets and CRMs just don't work anymore.  

Leading organizations and governments across North America and Europe trust Jambo

The Jambo security promise

Jambo takes your data security very seriously

Stakeholder information and engagement data are sensitive and must be secured. We understand this and work tirelessly to keep your information safe and secure with our security features and commitments.
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Secure AWS data storage

Jambo data is stored in secure regional-based Amazon Web Services (AWS) data centres. The world's most highly regulated organizations trust AWS every day.

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ISO 27001: 2013 and
ISO 27017: 2015 accredited

ISO/IEC 27001:2013 certification is the highest internationally recognized information security management systems (ISMS) standard. Achieving ISO 27001 is a rigorous process, but it is essential to keep customer information and data safe and secure.

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Trusted by governments and industry

Jambo undergoes rigorous and extensive third-party penetration testing yearly to ensure our platform and services are up-to-date and resistant to current threats. Because of this, we're trusted by leading organizations and governments.

Skeena Resources
“Jambo has been a fundamental tool in progressing our project through the BC Environmental Assessment Process and supporting our relationships with communities. The Jambo team has been dedicated to collaborating with us every step of the way, making this software work for our needs. As our use of Jambo continues to grow I am excited to see new ways it can create efficiencies and support our extensive community engagement.”
Emily Milne, Engagement and Partnership Specialist, Skeena Resources Limited

Want to find out if Jambo is the right stakeholder information management tool for your organization?

Book a 15-minute call to talk about your challenges and needs. We want to help you discover if Jambo is the right stakeholder
engagement platform for your team.